Council tax complaints

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A pensioner in Skegness has hit out at the ‘scandalous’ council tax billing system, which he believes causes unnecessary stress to the thousands of retired residents in his situation every year.

As a low-income pensioner, Alan Watkinson is exempt from paying council tax on his Beacon Park caravan and therefore cannot understand why he is billed in full every new financial year.

The 65-year-old former town councillor feels that by forcing him to call East Lindsey District Council’s already inundated phone line or visit Skegness’s busy Town Hall offices to claim his entitlement, it is a waste of his time and local authority resources.

“It happens every year and I’ve run out of patience with it - the council has all of the relevant information so I don’t see why I need to tell them it over and over again - there must be hundreds and hundreds of people like me in the same situation and it’s an incredible waste of resources,” he said.

ELDC has explained it is legally obliged to send the bills to people, even those who are exempt, in case their circumstances change. It also extends the opening of its phone lines in the week after annual bills are sent out to cope with the extra demand.