Community NHS Services rated highly by patients


An independent survey has asked more than 1,000 patients for their feedback on NHS community services in Lincolnshire.

The survey, commissioned by Lincolnshire Community Health Services NHS Trust (LCHS), found more than 90 percent of these patients rated the services providing their care as ‘excellent’ or ‘good’.

The patients surveyed had all used either community nursing, physiotherapy or podiatry services across the county.

They were asked whether they would recommend service to family and friends, how their health professional treated them, how helpful the information they received was, appointments and overall care.

The survey found:

-91 percent rated their overall experience as excellent or good.

-88 percent were extremely likely or likely to recommend services to family and friends if they needed more treatment.

-97 percent felt they were treated with dignity and respect.

-85 percent said they were involved as much as they wanted to be in decisions about their care and treatment.

-89 per cent were happy with the frequency of appointments/visits.

Lisa Green, Deputy Chief Nurse at LCHS, said: “This is the largest survey the trust has ever commissioned to look at what patients think of services and how they would like to see them improved. We were delighted with the responses, particularly for community nursing where 97 percent of patients rated the services as either excellent or good.”

She added: “This survey is one of a number of ways we are gathering patient feedback to ensure we are offering the best possible services. As a result we will now be focussing on a number of areas, including helping patients to access services at short notice and working with clinical staff to make sure the information and advice they provide takes into consideration the needs of both the patient and their families.”