ODOUR reports demonstrating the times and location when sewage smells in Ingoldmells are most noticeable do not seem to be reaching their intended destination.
Ingoldmells and Addlethorpe Management Forum, which has campaigned for Anglian Water to take action on the unpleasant aromas, claims there is a discrepancy between the number of odour reports residents have sent compared with the responses the water board has received.
Forum chairman Maurice Darnell said: “One of my neighbours sends cards in every two to six weeks but Anglian Water says they haven’t received any cards from her.
“Either someone is not telling the truth or we have the worst Royal Mail service in the UK.
“At times the smell is disgusting and two of our local parish councillors are up in arms about it.
“What is the point of reporting the smell when it doesn’t get to Anglian Water?”
The free postage report cards were distributed by Anglian Water so that it could gather data from affected residents on when the sewage smells are most apparent and then use the information to guide its attempts to resolve the issue.
Anglian Water’s head of media Ciaran Nelson is as baffled by the apparent discrepancy as the management forum.
He said: “We want the feedback as much as they want to give it to us because it will help inform the work we intend to carry out.
“We take this very seriously - that’s why we have distributed the cards and paid for the postage, so we can gather as much information as possible.”
Anglian Water and the management forum are both keen to rectify the apparent problem so that a full picture of the times and locations when the sewage smells are most evident can be determined.
Mr Darnell has suggested that residents send their report cards to him so that he can send them off together and monitor if and when they arrive at Anglian Water by liaising with its team.
Anglian Water has begun an £800,000 improvement programme to the sewage treatment plant in Ingoldmells, which it believes will solve the problem.
A review of how effective the work has been will be carried out in the spring.
Although Mr Darnell is hopeful that a solution can be arrived at he is concerned that a number of previous attempts to resolve the situation have proved unsuccessful.
Along with local councillors he has called for robust action to be taken, including a brand new treatment plant and an overhaul of the entire local sewage network to be taken if Anglian Water’s latest attempts are not entirely satisfactory.
l To contact Maurice Darnell about sending your cards call 01754 873405.