RELATIVES of an elderly woman have praised the staff looking after their loved one, following a media sandstorm directed at the parent company providing her care.
Southern Cross Healthcare Group, the UK’s largest care home operator, has been the subject of scathing criticism after falling into debt, which may result in closures and staff cuts throughout its 750 facilities.
However, in a letter to the Standard, Elaine Tatley has nothing but exaltation and approval to say about the treatment offered to her mother at the Wainfleet Care Home.
She said: “My mother, who is 96 and suffers from severe dementia, is a long stay resident at Southern Cross Wainfleet facility. In all the time she has been there, I have found the staff, from the manageress down, to be absolutely professional, caring and sympathetic to the needs of both residents and their families and totally dedicated to the well-being in every way.”
Elaine and her husband Philip believe the media backlash directed toward the care company is ‘sensationalism’ and they ‘would not hesitate to recommend Southern Cross to anyone who has a beloved but aged and dependent relative.’
Southern Cross have announced that 3000 staff will be axed from its 750 care homes after it emerged that the company was in financial difficulties.
Despite the debts and the prospect of cuts, the Tatleys are optimistic that the Wainfleet Care Home will be retained due to its exemplary standards of care.
Chairman of Southern Cross Christopher Fisher said: “No decision has been taken to close any of our homes. Our primary concern in this matter remains the welfare of the residents living in our homes.”
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