Community health services across Lincolnshire have been rated ‘good’ following a comprehensive inspection by the Care Quality Commission (CQC).
The inspections assessed services on five key areas: safe, caring, effective, responsive and well-led.
Inspectors highlighted a number of good practice areas. These include:
the care and treatment of patients and their families in palliative care services and throughout the Macmillan and community nursing services. Across end of life services staff demonstrated compassion and commitment;
more than 98 per cent of patients were discharged, admitted or transferred within four hours of arrival at minor injury units over the last year;
a safeguarding pilot within the school nursing service to manage the needs of vulnerable children and young people.
The CQC highlighted specific areas for improvement. These include:
ensuring staff have access to regular protected time for in-depth reflection on their clinical practice;
ensuring systems are in place across the trust to share learning across the organisation following incidents;
demonstrating all premises and equipment are fit for purpose and maintained appropriately.
Service delivery has also been improved with the replacement 647 old laptops used by frontline clinical staff and streamlining record keeping requirements to enable them to spend more time delivering direct care to patients.
Lincolnshire Community Health Services chief executive Andrew Morgan, said: “The trust board and I were delighted to hear the Care Quality Commission has rated us as ‘good’ overall. Inspectors spent almost a week with our staff and patients, and we were pleased they were able to reflect and agree with our own evaluations about where our strengths and challenges lie. We were particularly proud to hear inspectors talk about the feedback from our patients when looking at the caring nature of our services, which they described as overwhelmingly positive. We would now like to focus on making improvements to transform LCHS from a good organisation into an outstanding one.”
LCHS chief nurse and director of operations Sue Cousland added: “This inspection clearly demonstrates the effective and responsive nature of services we provide in Lincolnshire. In particular, the CQC have commented on the high standard of caring based on their observations of staff carrying out their daily duties and by the number of accolades received from patients and their families. We are immensely proud of our staff and remain absolutely committed to supporting them to continue to deliver high quality care in the community.”